Rent payments are made securely through the tenant portal for convenience and accurate record keeping.

Payment details:

• Rent is due on the 1st of each month
• Payments can be made online through the tenant portal
• Tenants can set up automatic payments to avoid late fees
• If rent is not received by the due date, late fees may apply according to the lease agreement

The tenant portal also allows residents to view payment history, track balances, and access important documents related to their lease.

If you have questions about your payment or need assistance accessing the portal, please contact Haven Grove.

Rent is due on the 1st day of each month.

If rent is not received by the due date, a one-time late fee equal to 10% of the outstanding balance will be charged on the 6th day of the month.

This allows tenants a short grace period before the late fee is applied.

• Paying rent on time according to the lease agreement
• Keeping the property clean and in good condition
• Reporting maintenance issues promptly through the tenant portal
• Replacing minor items such as light bulbs, air filters, and smoke detector batteries
• Respecting neighbors and following community rules
• Maintaining utilities required for the property
• Allowing access for scheduled maintenance or inspections with proper notice
• Following all lease terms and local laws

Tenants can easily submit maintenance requests through the tenant portal. This allows our team to track the issue, coordinate repairs, and keep you updated throughout the process.

To submit a request:

• Log in to the tenant portal
• Select “Maintenance Request”
• Provide a description of the issue and upload photos if possible
• Our team will review the request and coordinate repairs as needed

For emergency maintenance such as major water leaks, fire, or safety hazards, tenants should contact management immediately using the emergency contact number.

Our goal is to respond quickly and ensure repairs are handled professionally while protecting the property and maintaining a safe home for residents.

Tenants are responsible for setting up and maintaining all required utilities in their name before the lease begins. Utilities must remain active throughout the lease term.

Common utilities tenants may need to establish include:

• Electric service
• Water and sewer
• Gas service (if applicable)
• Internet and cable
• Trash service (if not provided by the property)

Tenants should contact the appropriate utility providers prior to move-in to ensure services are active on the lease start date.

If you have questions about which utilities are required for your property, please contact Haven Grove before move-in so we can assist.

If the power goes out at your property, first check to see if the outage is affecting the surrounding area. In many cases, outages are caused by issues with the local utility provider.

Steps to take during a power outage:

• Check your breaker panel to ensure a breaker has not tripped
• Look outside to see if nearby homes or streetlights are also without power
• Contact the local electric utility provider to report the outage if needed
• Wait for service to be restored by the utility company

If the outage appears to be isolated to your unit or the breaker panel will not reset, please submit a maintenance request through the tenant portal so our team can assist.

For safety, avoid opening refrigerators or freezers frequently and unplug sensitive electronics during extended outages.

Emergency maintenance situations require immediate attention to prevent injury or significant property damage.

Examples of emergency maintenance include:

• Major water leaks or flooding
• Fire or smoke
• No heat during extreme cold
• Electrical hazards such as sparks or burning smells
• Sewage backups

If you experience an emergency:

• Call 911 first if there is immediate danger
• Contact Haven Grove using the emergency maintenance number
• If possible, take reasonable steps to reduce damage such as shutting off water if a pipe bursts

Emergency maintenance is available after hours for urgent situations only. Non-emergency requests should be submitted through the tenant portal.

Tenants planning to move out must follow the requirements outlined in the lease agreement.

Notice to Vacate
A written 30-day notice is required prior to the lease end date. Failure to provide proper notice may result in a charge equal to one month’s rent, along with a $250 late notice fee.

Final Rent & Utilities
Rent must be paid through the end of the lease term, and all utilities must remain active until the final day of occupancy.

Cleaning Requirements
The property must be returned in clean condition, including appliances, bathrooms, floors, and removal of all trash and personal belongings.

Property Condition
The home should be returned in good condition, aside from normal wear and tear. Any damages may be deducted from the security deposit.

Keys & Access Devices
All keys, remotes, and access devices must be returned at move-out.

Forwarding Address
Tenants must provide a forwarding address at move-out so the security deposit and final statements can be mailed.

Security Deposit
Security deposits will be processed in accordance with Tennessee law, with any deductions for damages, cleaning, unpaid rent, or other lease-related charges.

Tenants are responsible for keeping track of their keys and ensuring access to the property at all times.

If a tenant becomes locked out of the property:

• Tenants may contact Haven Grove during normal business hours to request assistance
• A lockout service fee may apply for staff assistance
• After-hours lockouts may require the tenant to contact a licensed locksmith at their own expense

For security reasons, identification may be required before access to the property can be granted.

To avoid lockouts, tenants are encouraged to keep a spare key with a trusted friend or family member.